In order to give you and your children the most amaZING experience, we set up a policies that we must adhere to for our programs to be safe, fun & fair. By signing up for any our programs, you agree to the policies below. As a local, small business, we greatly appreciate your support! For all questions & concerns, please email us hello@zing-kids.com and we’ll get back to you within 48 hours.

STAR & SUPERSTAR MEMBERSHIP POLICIES:

• Class and Open Play Cancellations

  • If you cannot attend a reservation, please email hello@zing-kids.com at least 24 hours before the scheduled start time. We will be happy to help you switch to another eligible class or Open Play session during the same membership month, subject to availability.

  • Reservations canceled with less than 24 hours’ notice—as well as missed reservations and no-shows—will be forfeited and cannot be credited or rescheduled.

  • Unused membership credits expire at the end of each monthly membership period. Credits do not roll over, and no refunds or credits will be provided for unused or missed classes or Open Play sessions.

• Membership Payments and Refunds

  • All membership payments are non-refundable, non-exchangeable and non-transferable. Memberships automatically renew each month using the payment method on file.

  • We understand that exceptional circumstances can arise. You may email hello@zing-kids.com, and our team will review requests for account credit on a case-by-case basis. Submitting a request does not guarantee that a credit will be provided.

• Membership Cancellations and Changes

  • To cancel or downgrade your membership, please email hello@zing-kids.com with the subject line “MEMBERSHIP CANCELLATION.” We require at least 30 days’ written notice.

  • Your membership will remain active—and you may continue using its benefits—through the end of your final paid membership period. Cancellation or downgrade requests received fewer than 30 days before the next renewal date will take effect after the following billing period.

  • For example, if your membership renews on the first of each month:

    • A cancellation request received on July 1 will take effect before the August 1 renewal.

    • A cancellation request received on July 21 will take effect before the September 1 renewal.

• Membership discounts and benefits are valid only while the membership is active. Discounts cannot be combined with other promotions (sibling discounts) or applied retroactively to previous purchases.

UPPER EAST SIDE STUDIO, CLASS PACK, CAMP & DROP-IN CLASS POLICIES

• Arrivals/Departures: Typically run classes every hour in 45 minute increments. We allow 15 minutes in between classes for clean-up, set up, and a moment for kids to get out & gear up for their activities in a safe manner. We ask that you arrive no more than 10 minutes before the start your class to allow for the previous one to dismiss and for our staff to prepare for your activity. Please email us hello@zing-kids.com if you need special accommodations.

• All classes and class packs are non-refundable. We understand that kids are kids and that sometimes you might not be able to make it to your scheduled session. For individual classes, we’ll do what we can to grant your child access into another class as a makeup session. Class cancellations must be made at least 5 hours before class starts or else you forfeit any makeup credit. We use the HiSawyer platform for all class bookings. In order to cancel through your Sawyer Account, go to CALENDAR—>UPCOMING—>SUBMIT CANCELLATION REQUEST. We will send you a makeup token that you can apply towards your next visit. If you cancel after the 5 hour mark, your makeup credit is not guaranteed. No reunds or credit will be given for unused classes or missed classes without advanced email notice.

• All class packages must be paid in advance of the program start and in full or through the verified payment plan in Sawyer. We reserve the right to cancel or reschedule classes at any time to accommodate for holidays, special events or the like. No refunds or credit will be granted due to schedule changes. We’ll always do what we can to schedule makeup classes at the discretion of the Zing! Team.

• The Zing! UES Studio will always do its best to stay open and operating for the wellbeing of the community. However, in the interest of safety, all programs may be cancelled due to inclement weather conditions, manmade or by acts of any God. There are no refunds for closures that result due to the aforementioned. If we need to cancel classes due to the conditions previously listed, we will send out a notification via email and text message. Please make sure your emails and phone numbers are up-to-date for any last minute, urgent class notifications.

• All deposits for birthday parties, special events & classes are non-refundable.

• Parents and Caretakers for children 2 and under MUST actively participate in the classes with us for maximum safety & engagement. Parents and Caretakers of 3 year old children, must stay in the studio for the duration of class, but are not required to actively participate. Parents and Caretakers of children 4 years old and up are welcome to stay in the studio or step out for the duration of class. If you choose to drop off your child, you MUST be back within 5 minutes before a class is scheduled to an end to pick-up your child. For example, if we have a class from 10:30AM-11:15AM, you must be back by the studio between 11:10AM-11:15AM for pick-up. If you are late to pick-up your child, then we must allocate our staff to support your child and this will result in a late pick-up fee. Late fees will be charged to your Sawyer account at $25 per child.

• Sick policy: To keep our Zing! community healthy, we ask that children stay home if they’re showing signs of an illness. Please email helllo@zing-kids.com to schedule a makeup date for your child!

• For Camps, there are no refunds. If you are late, your child might be left behind from the start of an activity. Missed days/activities will not be refunded or credited. Tardiness is discourteous to others and disruptive, so please be on time. We understand emergencies happen. Please communicate ASAP with us. If you are late to pick up your child, you risk added late fees as noted above.

• We understand that things change (kids get sick, schedules get mixed up, etc.). If a child has a doctor’s note and is injured/unable to attend because of an extreme physical impairment, we will consider a credit depending upon enrollment numbers, lead time to the event, and the injury. There is a fee for any cancellations for any programs. Illnesses such as colds, fevers, viral infections or the like do not apply.  Acts of any god, weather related cancelations, scheduling mistakes, etc. are not reasons for refunds.  We are a small business, staff for the number of kids enrolled, and cancellations and requests for credits impact us greatly both for the current event and the future event you plan to attend. We also reserve the right to cancel or modify camps due to low or extremely high enrollment.